Our Job Offers

Opening of Fraud operation Analyst in Banagalore ( 1 yr contractual role )

Exp -2- 6  yrs 

Salary - 4 to 11 LPA 

Notice period- immediate joiner preferred

Location  -Bangalore

Desired qualifications 

1. Farud operations Analyst with 2-6 years of experience with experience in Inbound process

2. Experience in handling non-retail fraud alerts/ cases for Corporate and entities ( non-retail

customers)

3. Working from office all days

4. Strong Communication skills

5. Prior Experience or working in Voice Process in Fraud Operations for a global bank is a must

with following specific skill sets:

a. Clarify customer requirements; probe for understanding, use decision-support tools

and resources to resolve customer issues that are non-standard/unstructured and

require some clarification or conceptual thinking

b. Listen attentively to customer needs and concerns;

c. Maintain broad knowledge of client products and/or services

d. Prepare complete and accurate work including appropriately notating accounts as

required

e. Track, document, and retrieve information in call tracking database

Shift timing: 9 hours shift (including 1 hour break). Shift timing would start between 4 AM

to 7 AM.

Location and way of working

 Base location: Bengaluru(Bellandur or might work from client location) initially

 You are expected to work from office or from client location as per the project need.

It will be a contractual role for 12months and conversion / renewal / termination/ extension will be

subject to individual performance and business requirement.