Skip to Content

Our Job Offers

All Countries1 Unspecified Countries 1
All Industries1 Unspecified Industries 1
All Offices1 Bangalore1
All Departments27 inside sales1 production support L3 engineer1 Cloud solution Architect1 business development2 Engineer2 CRM1 Enterprise Sales1 Account1 SEO1 Ed tech sales3 Corporate gifting1 Trade sales1 Fraud operation (voice process)1 Factory supervisor1 Network engineer L21 Customer relation1 Cyber security1 store and inventory1 Cloud database admin1 Others 4
All Types1 Full-Time1

Inbound Voice process -Fraud operation

1 open position

In our Forensic & Financial Crime team you’ll build and nurture positive working relationships

with teams and clients with the intention to exceed client expectations. You’ll: 

 As a Senior Executive, you’ll play a pivotal role in shaping customer experiences across our Fraud
and Scam Management Platform. 
•       Detecting and preventing various types of financial fraud, such as identity theft, loan fraud,
or false claims.
 Focuses on specific instances of deceptive activities resulting in unlawful gain.
 Fraud prevention can occur at any stage, often acting in real-time to stop a transaction or
prevent an account takeover.
 Analyzing transaction patterns for anomalies, investigating red flags indicative of scams,
and mitigating financial losses for the institution and customers.
 
Desired qualifications 
1. Farud operations Analyst with 2-6 years of experience with experience in Inbound process
2. Experience in handling non-retail fraud alerts/ cases for Corporate and entities ( non-retail
customers)
3. Working from office all days
4. Strong Communication skills
5. Prior Experience or working in Voice Process in Fraud Operations for a global bank is a must
with following specific skill sets:
a. Clarify customer requirements; probe for understanding, use decision-support tools
and resources to resolve customer issues that are non-standard/unstructured and
require some clarification or conceptual thinking
b. Listen attentively to customer needs and concerns;
c. Maintain broad knowledge of client products and/or services

d. Prepare complete and accurate work including appropriately notating accounts as
required
e. Track, document, and retrieve information in call tracking database
Shift timing: 9 hours shift (including 1 hour break). Shift timing would start between 4 AM
to 7 AM.
Location and way of working
 Base location: Bengaluru(Bellandur or might work from client location) initially
 You are expected to work from office or from client location as per the project need.
--Bangalore--
Fraud operation (voice process)
Full-Time
About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.