Skip to Content

Our Job Offers

All Countries1 Unspecified Countries 1
All Industries1 Unspecified Industries 1
All Offices27 bangalore1 Ahmedabad1 Bangalore2 Bangalore1 Pune & Bangalore1 Delhi4 Mumbai1 Mumbai1 Bangalore &Hyderabad1 Kochi,Kerala1 Dehradun1 Mumbai1 Gurgaon1 Noida1 Bangalore1 Bangalore1 Bangalore,Delhi &Mumbai1 Gidadahalli, Yalachaguppe, Bangalore1 Mumbai1 Bangalore1 Bengaluru1 Bangalore1 Bangalore1
All Departments1 Fraud operation (voice process)1
All Types1 Full-Time1

Inbound Voice process -Fraud operation

1 open position

In our Forensic & Financial Crime team you’ll build and nurture positive working relationships

with teams and clients with the intention to exceed client expectations. You’ll: 

 As a Senior Executive, you’ll play a pivotal role in shaping customer experiences across our Fraud
and Scam Management Platform. 
•       Detecting and preventing various types of financial fraud, such as identity theft, loan fraud,
or false claims.
 Focuses on specific instances of deceptive activities resulting in unlawful gain.
 Fraud prevention can occur at any stage, often acting in real-time to stop a transaction or
prevent an account takeover.
 Analyzing transaction patterns for anomalies, investigating red flags indicative of scams,
and mitigating financial losses for the institution and customers.
 
Desired qualifications 
1. Farud operations Analyst with 2-6 years of experience with experience in Inbound process
2. Experience in handling non-retail fraud alerts/ cases for Corporate and entities ( non-retail
customers)
3. Working from office all days
4. Strong Communication skills
5. Prior Experience or working in Voice Process in Fraud Operations for a global bank is a must
with following specific skill sets:
a. Clarify customer requirements; probe for understanding, use decision-support tools
and resources to resolve customer issues that are non-standard/unstructured and
require some clarification or conceptual thinking
b. Listen attentively to customer needs and concerns;
c. Maintain broad knowledge of client products and/or services

d. Prepare complete and accurate work including appropriately notating accounts as
required
e. Track, document, and retrieve information in call tracking database
Shift timing: 9 hours shift (including 1 hour break). Shift timing would start between 4 AM
to 7 AM.
Location and way of working
 Base location: Bengaluru(Bellandur or might work from client location) initially
 You are expected to work from office or from client location as per the project need.
--Bangalore--
Fraud operation (voice process)
Full-Time
About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.