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📌 Hiring: CRM Executive – Mumbai (Female Preferred)

We are looking for a CRM Executive in Mumbai to manage customer data, follow-ups, and internal coordination. The role requires strong communication skills and basic CRM handling experience.

🔹 Job Responsibilities

• Maintain and update customer records in CRM

• Coordinate with sales and internal teams

• Handle client follow-ups and queries

• Prepare basic reports and MIS

• Ensure data accuracy and timely updates

🔹 Requirements

• Experience: 1–3 years in CRM / Sales Support / Client Coordination

• Good communication skills

• Basic computer and CRM knowledge

• Graduation preferred

🔹 Job Details

• Location: Mumbai

• Employment Type: Full-Time

• Gender Preference: Female

      Key Responsibilities

• Install, configure, and manage Forcepoint DLP solutions:
  • Endpoint DLP
  • Email DLP
  • Network DLP
• Implement and manage Netskope DLP policies across cloud and web channels.
• Design, configure, and fine-tune DLP policies based on business and compliance requirements.
• Perform incident investigation, analysis, and remediation of DLP alerts.
• Troubleshoot DLP agent, network discovery, email integration, and policy enforcement issues.
• Coordinate with SOC, network, endpoint, and email teams for seamless DLP integration.
• Monitor DLP dashboards, logs, and reports; ensure compliance and data protection.
• Support POC, rollout, and post-implementation activities.
• Perform upgrades, patching, and health checks for DLP components.
• Create and maintain technical documentation, SOPs, and runbooks.
• Provide L2 operational support and assist L3 teams when required.

This role involves handling inquiries related to our products and providing exceptional customer service. The Inside Sales Executive will play a key role in assisting potential clients, demonstrating product features, and helping guide them through the purchasing process. 

Role: 

• Should able to generate the leads related to acoustic products (training will be provided). 

• Able to demonstrate the products range to the prospects. • Soft skills in converting the enquiry to deal.

 • Maintain accurate records of customer interactions and leads.

 • Conduct frequent marketing survey & competitor analysis.

• Handle general inquiries from potential clients and customers.

1         Key Responsibilities

• Monitor and respond to basic DLP alerts and incidents.
• Assist in day-to-day operations of Forcepoint DLP (Endpoint, Email, Network).
• Support basic monitoring of Netskope DLP policies and alerts.
• Perform initial analysis and escalate issues to L2/L3 teams.
• Assist in agent deployment and basic configuration tasks.
• Maintain reports, logs, and incident records.
• Coordinate with internal teams and follow SOPs.
• Provide onsite support as required.

2         Required Skills & Knowledge

• Basic understanding of Data Loss Prevention (DLP) concepts.
• Exposure or training in Forcepoint DLP (Endpoint / Email / Network).
• Basic awareness of Netskope DLP.
• Understanding of common data types and policy violations.
• Good verbal and written communication skills.
• Willingness to learn and grow in cybersecurity domain.
• Own conveyance is mandatory.

3         Preferred (Good to Have)

• Basic networking knowledge (HTTP/HTTPS, SMTP).
• Familiarity with Windows OS.
• Cybersecurity or network/security training or certification.
• Exposure to SOC or IT support environment.

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Key Responsibilities

Endpoint Security (EDR / XDR):

·       Sophos Intercept X Advanced & XDR (Mandatory)

·       CrowdStrike Falcon XDR, SentinelOne (S1), Trend Micro Endpoint Security

·       Advanced threat hunting, incident response, and root cause analysis

·       Handling ransomware, malware, zero-day, and lateral movement attacks

Cloud, Email & Server Security:

·       Endpoint and workload security for AWS, Azure, and Microsoft 365

·       Email security against phishing, malware, and impersonation attacks

·       Windows and Linux server security and hardening

Operations & Escalation:

·       Act as L3 escalation point for endpoint and security incidents

·       Integration with SIEM / SOC tools

·       Coordination with OEM TAC teams

·       Documentation, SOPs, and security playbooks

Mandatory Requirements

·       3–6 years of experience in Cyber / Endpoint Security

·       Strong hands-on experience with Sophos Intercept X Advanced & XDR

·       Experience with CrowdStrike, SentinelOne, and Trend Micro

·       L3-level incident handling and threat hunting expertise

·       Knowledge of cloud security, email security, and server security